CCNA Service Provider operations
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CCNA Service Provider Operations


The Supporting Cisco Service Provider IP NGN Operations (SSPO) course is designed to introduce entry-level personnel to the service provider network operations environment, processes orientation, and management tools and methods, and enables students to practice the primary job roles and tasks.


Cisco Certified Network Associate Service Provider Operations (CCNA SP Operations) validates basic knowledge and skills (of a Tier I support engineer) in a prescriptive troubleshooting environment within carrier class IP NGN core network infrastructure. CCNA SP Operations curriculum includes incident (event), fault, configuration, change, and performance management procedures, along with NMS tools and protocols.

Compulsory Topics
  • Course Introduction
  • Introduction to the Service Provider NGN and the Operations Environment
  • NMS Tools and Protocols
  • Incident Management
  • Fault Management
  • Configuration Management
  • Change Management
  • Performance Management
Intended For
Support staff
Service provider network operations center (NOC) Personnel
Service Provider Engineers
Service Provider Partners

Any valid Cisco CCENT, CCNA Routing and Switching or any CCIE certification can act as a prerequisite.


6 months – Part Time
Fast Track option available

Learning Outcome
  • Describe service provider NGN technology trends and their effect on operational environments
  • Describe the various NMS tools available to monitor networks and network devices
  • Implement incident (event) management procedures
  • Demonstrate fault management procedures
  • Describe the configuration management process
  • Demonstrate change management procedures
  • Identify performance management procedures
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