ITIL® Foundation
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ITIL® Foundation


The ITIL® Foundation course provides candidates with a firm understanding of IT service management best practice and covers the underlying principles and processes of service management.


ITIL® is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally. IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL® users is both current and practical, combining the latest thinking with sound, common sense guidance. Accredited Training Organisation is done Via FGI. FGI is a leading international provider of the entire range of ITIL® accredited courses

Compulsory Topics
  • Key Principles and Models
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
Intended For

This course is aimed at individuals who require a basic understanding of the ITIL framework and wish to know how it may be used to enhance the quality of IT service management within an organisation. IT professionals who are working with an organisation that has adopted and adapted ITIL and who need to be informed about and, therefore, contribute to an on-going service improvement programme.


A general level of IT literacy, a background in IT or experience gained in the liaison between IT and the business itself would be useful.


3 Days – Full Time (9am to 5pm)


ITIL® V3 Foundation

Learning Outcome
This course will enable participants to:
  • Understand ITIL and what it can do for Service Management;
  • Understand how to implement ITIL, maximize your benefits while minimising your risks and costs; and
  • Understand leadership’s role in the successful application of ITIL.
Find out more about the courses we offer and our tailored programs