ITIL Managing Across the Lifecycle
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ITIL Managing Across the Lifecycle


The ITIL Managing across the Lifecycle Expert Certificate is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that lead to the ITIL SM Expert in IT Service Management. The purpose of this course is to impart and test knowledge across the contents of the ITIL core books; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, as well as on the interfaces and interactions between the processes addressed in the five core ITIL books.


The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL Expert examination in Managing across the Lifecycle worth 5 credits

Compulsory Topics
  • Introduction to IT Service Management Business and Managerial Issues
  • Management of Strategic Change
  • Risk Management
  • Managing the Planning and Implementation of IT Service Management
  • Understanding Organisational Challenges
  • Service Assessment
  • Understanding Complementary Industry Guidance and Tool Strategies
Intended For

This course is aimed at individuals who require a business and management-level understanding of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation. The course will also be of benefit to individuals seeking to attain the ITIL SM Expert in IT Service Management and who wish to obtain this qualification as final mandatory modules leading to this SM Expert. This course and success in the associated examination is also a prerequisite for any individuals wishing to study for the ITIL Advanced SM Expert in IT Service Management.


Candidates must already hold the ITIL Foundation Certificate in IT Service Management (2 credits) and have obtained a minimum of a further 15 credits (so a total of at least 17 credits) through formal ITIL Lifecycle or Capability stream qualifications. Documentary evidence of this level of certification will be required before admission to the ITIL SM Expert Managing across the Lifecycle examination is granted.


5 Days – Full Time



Learning Outcome
This course will enable participants to:
  • Appreciate and analyse IT Service Management business and managerial issues;
  • Manage the planning and implementation of IT Service Management;
  • Manage strategic change;
  • Carry out Risk Management;
  • Understand managerial functions;
  • Understand organisational challenges;
  • Conduct lifecycle project assessment; and
  • Understand complementary industry guidance and tool strategies.
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