ITIL Service Design
16331
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ITIL

ITIL Service Design

Aim

The ITIL Service Design Intermediate Certificate forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will give candidates a deep level of understanding of Service Design processes and roles.

Description
The ITIL Intermediate Certificate in Service Design forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification.  It will give candidates a deep level of understanding of Service Design processes and roles.
This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Design lifecycle phase.
The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion.  On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examination in Service Design worth 3 credits.
Compulsory Topics
  • Introduction to Service Design
  • Service Design Principles
  • Service Design Processes
  • Service Design Technology-Related Activities
  • Organising Service Design
  • Tools and Technology for Service Design
  • Implementation and Improvement of Service Design
  • Challenges, CSFs and Risks
Intended For

This course is aimed at individuals who have attained the ITIL Foundation certificate in Service Management (either v3 Foundation or v1/v2 Foundation plus Bridge) and who wish to advance to higher level ITIL certifications.  It will give delegates a detailed understanding of the ITIL Service Design phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.

Requirements

ITIL V3 Foundation

Duration

3 Days – Full Time

Examination

ITIL SD Exam

Learning Outcome
This course will enable participants to:
  • Understand the importance of Service Design in the overall context of Service Management;
  • Understand Service Design Principles and Processes;
  • Carry out common Service Design activities;
  • Organise Service Design effectively;
  • Recognise Service Design technology-related activities;
  • Understand how to implement Service Design; and
  • Understand and analyse challenges, Critical Success Factors and risks related to Service Design.
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