ITIL Service Strategy
16311
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ITIL

ITIL Service Strategy

Aim

The ITIL Intermediate Certificate in Service Strategy forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will give candidates a deep level of understanding of Service Strategy processes and roles.

Description
This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Strategy lifecycle phase.
The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examination in Service Strategy worth 3 credits.
Compulsory Topics
  • Introduction to Service Strategy
  • Value Service Strategy Principles
  • Strategy Processes
  • Governance
  • Organisational Development
  • Technology Considerations
  • Challenges, CSFs and Risks
Intended For

IT professionals working within or about to enter a Service Strategy environment and requiring a detailed understanding of the processes, functions and activities involved, as well as those who are seeking the ITIL Expert qualification in IT Service Management.

Requirements

ITIL v3 Foundation

Duration

3 Days – Full Time

Examination

ITIL SS Exam

Learning Outcome
This course will enable participants to:
  • Understand the importance of Service Strategy in the overall context of Service Management;
  • Understand Service Strategy Principles and Processes;
  • Carry out common Service Strategy activities;
  • Organise Service Strategy effectively;
  • Recognise Service Strategy technology-related activities;
  • Understand how to implement Service Strategy; and
  • Understand and analyse challenges, Critical Success Factors and risks related to Service Strategy.
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