ITIL Service Transition
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ITIL Service Transition


The ITIL Service Transition Intermediate Certificate forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will give candidates a deep level of understanding of Service Transition processes and roles.

This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Transition lifecycle phase.
The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion.  On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examination in Service Transition worth 3 credits.
Compulsory Topics
  • Introduction to Service Transition
  • Service Transition Principles
  • Service Transition Processes
  • Manging People Through Service Transition
  • Organising Service Transition
  • Service Transition Technology Considerations
  • Implementation and Improvement of Service Transition
  • Challenges, CSFs and Risks
Intended For

This course is aimed at individuals who have attained the ITIL Foundation certificate in Service Management (either v3 Foundation or v1/v2 Foundation plus Bridge) and who wish to advance to higher level ITIL certifications.  It will give delegates a detailed understanding of the ITIL Service Transition phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.


ITIL V3 Foundation


3 Days – Full Time



Learning Outcome
This course will enable participants to:
  • Understand the importance of Service Transition in the overall context of Service Management
  • Understand Service Transition Principles and Processes
  • Manage people through Service Transitions
  • Organise Service Transition effectively
  • Recognise Service Transition technology-related activities
  • Understand how to implement and improve Service Transition; and
  • Understand and analyse challenges, Critical Success Factors and risks related to Service Transition.
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